Patient Manual

The purpose of these guidelines is to provide you with the highest quality of care with the greatest degree of efficiency. The staff of South Texas Arthritis Care Center is committed to these principles, and we again welcome you to our practice. We can only accomplish this level of care with your assistance. We have high expectations of ourselves and our staff. You also likely have expectations of us as health care providers. It is appropriate that we should have some expectations of our patients. Communicating these expectations to you will make it possible to ensure optimal care for all of the patients who have entrusted their health to us.

Office Hours

  • Monday - Thursday     7:30AM to 4:30PM
  • Friday                          7:30AM to 3:30PM

Contact Information


South Texas Arthritis Care Center
5414 Fredericksburg Rd., Ste 150
San Antonio TX 78229

Tel  210-615-9800
Fax 210-615-9801


Acceptable Payment
  • Major Insurance Companies / Medicare
  • Cash  / Checks
  • Visa / Master Card
  • American Express / Discover Card
  • Care Credit



Scheduling New Patients

1.  Call to set appointment (210-615-9800)


          a.  Have Information ready:
  • Personal & Insurance information.
  • Reason for visit (required in writing from the referring physician).
          b.  Appointments:
  • Are booked at the earliest appointment available.
  • We prioritize urgent visits and will work patients in if our doctors receive direct communication from your primary care      physician.
  • 40 minutes will be allotted for New Patients (Please allow approx  1 – 1.5 hours for entire office visit:   check-in, check-out, time with provider & labs if necessary)   At times delays can occur.   However, we will do our best to accommodate an efficient schedule.   
         c.  New Patient Packet:

2.  Appointment reminder:

          a.  2 days prior to appointment staff will make reminder call.
          b.  We will also inform you of your Co-Pay and/or Deductible.
 
3.        Appointment Day:

           a.  Arrive 30 minutes before your appointment (new patients).
           b.  Complete  New Patient Packet prior to arrival.
           c.  Provide a picture ID & Insurance Card(s).
           d.  Pay Co-Pay and/or Deductible.
           e.  Bring complete Medication List.
            f.  Medical Records
  • We will make an effort to obtain medical records, at times we may request patient assistance in obtaining medical records.
  • Bring any pertinent medical records that can be helpful in evaluating your condition.r condition.

Scheduling Existing Patients:
1.  Appointment reminder:

          a.  2 days prior to appointment staff will make reminder call.

2.  Appointment  Day:

          a.  Arrive 20 Minutes before your appointment.
          b.  Upon arrival review a completed 2 page form, provided by receptionist.
  • Page 1. Review and update personal information on form(update form accordingly to ensure accuracy in record and billing).
  • Page 2. Indicate the HAQ form.
          c.  Pay Co-Pay and/or Deductible.

Additional Notes Scheduling


  • We expect appointments to be kept, and we request a telephone call in the event that you may
  • not be able to keep an appointment.
  • 24 Hours advanced notice required, if you are unable to keep appointment.
  • 35.00 same day appointment NO SHOW fee.
  • 3 missed appointments without prior notice will be grounds for dismissal.
  • There will be a $ 25.00 charge for all returned checks.  Patients which are dishonored will be required to pay future amount due with cash, money orders, credit cards or Care Credit.
  • Please do not bring any food or drinks into the clinic (unless Authorized).  Child care is not provided for children.  Please do not leave children unattended in the reception area. 

Prescriptions
Refilling Prescriptions
  • Call your Pharmacist and inform them you are in need of a refill.
  • Pharmacist will contact us with an electronic refill request.
  • Refills are typically filled within 24hours of request (at times delays may occur, we appreciate your patience).
  • If lab tests, etc  are required prior to refill, a staff member will contact you to discuss a new plan of action.
  • Many of the medications used in the management of the diseases we treat have potential side effects that require monitoring to assure patient safety, because of this our Doctor will make scheduling arrangements for such monitoring through our office.
  • It is your responsibility to follow the monitoring schedule laid out for you by your doctor and keep follow-up visits if you expect your prescriptions to be refilled.
  • For our doctors to continue refilling any prescription, patients must be seen at least once per year.
  • We will only approve a medication refill request after business hours or on weekends if it is a true emergency; and there will be a charge for this service.  Therefore, it is important for you to have your doctor write your prescriptions at the time of your visit.
  • Many of the medications used in the management of the diseases we treat have potential side effects that require monitoring to assure patient safety.  The providers will make arrangement for such monitoring through our office.  It is your responsibility to follow the monitoring schedule laid out for you by your provider and keep follow-up visits if you expect your precripstions to be refilled.
  • In order for our providers to continue refilling any prescription, patients must be seen at least once per year.

Lab Services
Lab CompaniesLab Services provided on site by an experienced & Certified Phlebotomist provided by CPL.
Additional Locations are provided by clicking the above lab company links.

Hours (Walk Ins Welcomed)

  • Monday - Thursday  8:00am to 4:30PM
  • Fridays  Please call to ensure Phlebotomists is available

Additional Notes LABS:
  • Walk ins  (Inform staff you are here for labs only.
  • If you are waiting longer than 10 minutes for labs inform the receptionist so that we may prioritize your visit.



“I wanted to express and extend my appreciation to you and your staff. Over the past few months, I have experienced much pain & difficulty due to my illness...All of my visits have been positive.  The wait times are minimal the staff is caring and courteous!  Thank you for all you do and give.  I am fortunate to be a client."         —Regards, CP

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